Shipping & Returns
We always try to ship your order as soon as possible. We send you an email as soon as your order is on its way.
We do ship worldwide! Shipping costs vary per country and are calculated at check-out. YOKI store is not responsible for any import duties, custom duties or taxes that need to be paid when your order reaches the country of destination.
We always try to ship your order as soon as possible, but delivery times vary between countries and can be longer because of customs or public holidays. Orders from Belgium can be delivered within 2 working days, for other countries in Europe delivery time is between 3-5 working days. These delivery estimates are without obligation.
If you want to return or exchange an item you can send an email to firstname.lastname@example.org. Please include your name, the order and invoice number and reason for return. You will receive an email from us with the shipping instructions. Please note that postage for returns is on your own expense.
If you want to return an item you have to do so within 14 days from your orderdate.
All returned items must be in their original package including all tags and must be unworn and / or unwashed.
If a returned item doesn’t meet the requirements above we have the right to refuse the return.
We will credit your return within 7 business days.
For exchange/return orders outside EU, please always mention ‘return’ outside of the package and mark the return box on your customs declaration form. This to avoid import duties for YOKI store on the returned products (all costs will be deducted from the refund ) Custom duties are the responsibility of the customer.
Please also check our Terms & Conditions.